Posts tagged customer experience
Putting Out a Clear Message

Join us in this episode of Small Business Connections as Ann talks with Kenneth "Shark" Kinney, a keynote speaker, accomplished marketer, lead generation driver and business growth consultant. Ann met Kenneth at the Philadelphia Digital Summit two years ago and they have connected to share insight on the digital and social media world ever since. Kenneth is passionate about leveraging data in omnichannel strategies and know for driving growth in digital marketing and advanced addressable TV.

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It All Starts with Your Employees

In this episode of Small Business Connections, we are joined by Nathan Bourne and Cheryl Cage of MyCORE. We discussed the difference between a vision and a mission, how taking care of your employees leads to the best customer experience, and why that is so important, and how to adjust your business for these challenging times.

Nathan Bourne is the CEO of MyCore Payroll, Benefits, HR, an all-inclusive company with a focus on people. Their vision says it all, "to be the world's most employee-centric business." Cheryl is the Vice President of business growth and is a giver in every way. She is known in the world of networking as the Chief Networking Officer. If you want to know someone, ask Cheryl and she can almost always make an introduction.

Favorite Business Books

How to Win Friend’s and Influence People by Dale Carnegie

The Compound Effect by Darren Hardy

Start With Why by Simon Sinek

The Energy Bus by Jon Gordon

The Go-Giver by John David Mann

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